Privacy Policy

1. KAÈLA is committed to respecting your privacy and adhering to the principles of applicable legislation. 
2. With reference to the definitions and rules of the Regulation EU 2016/679 of the European Parliament and the Council of 27 April 2016 and the national law 4624/2019 (Government Gazzette 137/A/2019) the company of NEOFYTOS GAVRIILIDIS-MARIANNA GAVRIILIDOU G.P. (KAELA POOL VILLAS) with registration number ELGEMI.189207857000, is the Controller of your Personal Data (hereinafter “Hotelier”). 
3. We endeavor to collect information only with your knowledge and with your permission if necessary. 
4. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone numbers, EMoP information, date of birth, gender, names and ages of children, and other information necessary to provide special services  (e.g., vehicle plate numbers, flight schedules etc. 
5. We collect Personal Data when you make a reservation from Platforms or our Websites, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, contest or promotional offer. We also collect Personal Data when you visit our Accomodation. We collect certain data through your browser or automatically through your device, such as your computer type, operating system name and version, internet browser type and version and the name and version of the Online Services (such as the Apps) you are using. We use this data to assess levels of usage. We collect certain data when you download and use an App, such as App usage data, the date and time the App on your device accesses our servers and what data and files have been downloaded to the App based on your device number. 
6. Our website uses cookies and trackers in order to provide you with the best possible online experience. For further information, please read our Cookies Policy. 
7. We collect your IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).  An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Online Services. We also may derive your approximate location from your IP address. 
8. We will use Personal Data to manage our contractual relationship with you, to facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to complete your reservation and stay, for example, to process your payment, ensure that your villa is available and provide you with related customer service. 
9.  We will use Personal Data to communicate with you with your consent, to send you marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.  You have the right to withdraw your consent at any time. Withdrawal of consent shall be in written form and bears no detriment to the provision of our services. However, withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal. 
10. We use Personal Data for data analysis, audits, security and fraud monitoring and prevention improving or modifying our Services, identifying usage trends. 
11. We disclose Personal Data to third-party service providers of your choice. We do not allow these service providers to use this information or to share it for any purpose other than to provide services on our behalf. 
12. We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with  applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of the Hotelier, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. 
13. Your Data are:
    
    1. processed lawfully, fairly and in a transparent manner. 
    1. collected for the specified, explicit and legitimate purposes explained above and not further processed in a manner that is incompatible with those purposes. 
    2. adequate, relevant and limited to what is necessary in relation to the above purposes. 
    3. accurate and, where necessary, kept up to date. 
    4. processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
14. We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law and then will be safely deleted.  
15. As the Data Subject, you reserve and can exercise any time the following rights:
    
    1. you can obtain access to your Personal Data that we process and to request a copy (Right of Information). 
    2. you can obtain not only the rectification of inaccurate Data but also the completion of incomplete Personal Data, always according to the purposes of the processing (Right to Rectification). 
    3. you have the right to obtain the erasure of your Personal Data, without prejudice to our obligations and legal rights regarding their retention on the basis of the specific implemented statutory and regulatory provisions (Right to Erasure). 
    4. you can obtain restriction of processing your Personal Rights, when it is not clear whether your Data is being used and for how long, when you contest their accuracy, when their processing is unlawful or the purpose of the processing has come to an end and under the provision that there is no legitimate reason for their retention, while your clear consent will be requested for any other processing except from filing (Right to Restriction). 
    5. you can object at any time to the processing of your Data, on grounds relating to your particular situation, in case your Personal Data are processed for the purposes of our legal interests, without prejudice that we can demonstrate compelling and legitimate grounds for the respective processing that override your interests, rights and freedoms or for the establishment, exercise and defence of legal claims (Right to Object).
    6. you can receive your Personal Data which are retained with automated means electronically (in a commonly used and machine – relatable format) or you can demand their transmission to others (Right to Portability). 
16. You may exercise your rights by e-mail at info@kaelapoolvillas.gr . For your protection we deal only with those requests that have been submitted through the provided e-mail address.  We will try to comply with your request as soon as reasonably practicable and consistent with the applicable law. 
17. Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase, reservation, or promotion).  There may also be residual data that will remain within our databases and other records, which will not be removed.  In addition, there may be certain data that we may not allow you to review for legal, security or other reasons. 
18. We have designated NEOFYTOS GAVRIILIDIS  as the Data Protection Officer (DPO) responsible for overseeing compliance with EU data protection with contact e-mail address neofytosgavrihlidis@gmail.com  
19. In the parking areas of Accomodation as well as in the outdoor areas of each villa there is a video surveillance system. The sole purpose of video surveillance is to protect the property of Accomodation as well as the customer assets, to protect the life and physical integrity of individuals, and to gather evidence of civil lawsuits. The data shall remain recorded in a digital unit for a period of one (1) month. Access to the data collected by video surveillance is only available to the Hotelier and Public Authorities and only in the event of a reported incident to a person or thing. 
20. The T&C hereof were formulated with the advisory assistance of the AKTIUS Law Firm (Thessaloniki).