Terms & Conditions

1. Definitions

In these Terms and Conditions unless the context otherwise requires, the following expressions shall have the following meanings:

1. “Accomodation”: The KAÈLA located at  KLEFTIS SXOINIA AGIOS NIKOLAOS 0 63078 HALKIDIKI
2. “Accommodation Unit”: the accommodation unit of villa that are being offered by the Accomodation for overnight stay.
3. “Accompanying Person”: Any person travelling with the Guest and staying with them in the reserved Accommodation Unit overnight.
4. “Check-in”: the process of providing personal details and receiving Accommodation Unit access.
5. “Check-out”: the process of leaving the Accomodation and giving back the Accommodation Unit access.
6. “Direct Reservation”: A reservation made for a booking via Accomodation channels (website, email and/or phone).
7. “Force Majeure”: Any event beyond the control of the parties of an unpredictable and insurmountable nature that prevents either the Guest or the Accomodation from fulfilling all or part of their mutual obligations. Cases of force majeure or fortuitous events are considered to be those that would usually be recognized by the jurisprudence of the Greek courts.
8. “Grievance”: any event or situation that is encountered by the Guest that hinders the enjoyment of their stay in any way
9. “Guest”: Any person that has checked in the Accomodation and is staying overnight.
10. “Hotelier”: the  firm NEOFYTOS GAVRIILIDIS-MARIANNA GAVRIILIDOU G.P. VAT EL803091644
11. “Manager”: A member of personnel of the Accomodation with delegated authority.
12. “Personnel”: Persons employed by the Accomodation.
13. “Platforms”: Third-party owned Web sites that provide travel services.
14. “Terms and Conditions” or “T&C”: The present Terms and Conditions
15. “Tour Operator”: Third Parties that provide tour services.
16. “Trademarks”: Markings that may or may not have been registered that are used by the Accomodation to signify products or services.

Wherever hereunder the term “Guest” is used generally, it is considered that it refers to both the Guest and any Accompanying Person.

2. Scope

1. Notwithstanding opposite explicit agreements between the Accomodation and Guests, the present Terms and Conditions (“T&C”) shall apply for all services provided by the Accomodation to the Guest from the Check-in until Check-out.
2. Sub-contracting or sub-letting of Accommodation Unit, together with their use for any purposes other than accommodation is strictly prohibited.
3. The present T&C shall supersede any contrary general terms and conditions that Guest or Tour Operator has set.
4. Guest may seek to negotiate separate terms, in part or in whole, with the Accomodation for issues that are regulated with these T&C.
   1. Such negotiation should be made known to the Accomodation at least 60 days prior to the designated check-in date and concluded 30 days prior to the designated check-in date.
   2. It is at the discretion of the Accomodation to accept the proposed changes, and if such a negotiation fails it shall be considered that the Guest agrees with the present T&C in their entirety.
   3. Failure of negotiation is not grounds for cancellation of a reservation by the Guest.
   4. For every term not differentiated it shall be construed that the Guest is agreeing with all other terms.

3. Check-In

1. These T&C apply to the Guest whose name, surname appear in the booking and check-in procedure, and his/her Accompanying Persons for whom the Guest is considered that is acting as their representative. By providing his/her personal details the Guest declares that accepts the T&C as well as the Accomodation’s policies. During the check-in procedure persons that are EEA or EU nationals ought to produce national identifications documents. Non-EEA or EU nationals ought to provide a valid passport.
2. Check in time is set at 15:00 while check out time is set at 11:00.

4. Stay Provisions

4.1 Safety

Guests and Accompanying Persons ought to take all reasonable precautions for their own safety when they are in their Accomodation Unit or circulating inside the Accomodation’s premises. Indicatively and not restrictively, Guests should be mindful of wet/slippery floor signs, glass doors or tables, vehicle circulation in the Accomodation’s internal road network, slippery floor near the pools, stairs, etc. The Accomodation bears no liability for accidents caused by mere carelessness of the Guests.

4.2 Children

1. The children under 14 years old should always be supervised by an adult.
2. For any damages caused (either to the Accomodation, Personnel, or to other Guests) by Children of Guests the Guest who is related to the child shall be liable.

4.3 Disabilities – Medical Conditions – Diseases

1. Guests with disabilities that require special considerations ought to make such considerations known to the Accomodation at least at the check-in date.
2. If Guests have pre-existing medical conditions they should declare it during the check-in procedure. Medical conditions include but are not limited to: allergies, heart problems, skin diseases etc.
3. If it is medically ascertained that a Guest has an infectious disease, the Accomodation retains the right to request their departure within 24 hours. If such a request is made by the Accomodation, the Guest has the right to request the refund (if it has been already paid to the Accomodation) for the remainder of the days.

4.4 Harassment

Guests should not behave in a way that constitutes harassment to other guests or personnel. In this sense harassment may include (indicatively and not restrictively): comments about ethnicity, religion, sexual orientation, political beliefs, gestures, physical contact, sexual lewdness or any other behavior that is deemed as harassment by relevant legislation.

4.5 Loud behavior

Guests should be respectful of other Guests and not be unnecessarily loud during their stay. Voice volume of Guests and electronic devices (e.g. TV, radio, laptops) shall be kept to a minimum so as not to disturb other Guests.

4.6 Safety Deposit Box

1. The safety deposit box included in the Accommodation Unit may hold items (including cash) that are under 3.000 Euros of value.
2. With reference to the Safety Box manual of operation the Accomodation does not assume any liability for missing items stored therein.

4.7 Swimming

Swimming in Accomondation Unit private pool should only be performed if Guests have swimming competency and are healthy to do so. In any case, the Accomodation assumes no responsibility whatsoever for any damage to health of Guests arising out of pool swimming.

4.8 Use of Pools

1. Use of the pools available, is only allowed to persons above 18 years old who are competent to swim or healthy to do so. Persons entering the swimming pool will be considered by the Accomodation to have declared their competency to do so.
2. Persons under 18 should always be under the visual supervision of an adult.
3. Use of the swimming pools is not allowed while under the influence of drugs, alcohol or medications that inhibits physical ability.
4. Guests are required to be extremely careful when walking around the pools, especially when the floor is wet.
5. Accomodation is not required to have a lifeguard present at the rooms’ Private Pool areas. Guests and Accompanying Persons using the Private Pools acknowledge that, for privacy reasons, there will be no lifeguard on duty. Persons entering the Private Pools do so at their own risk and will be considered by the Accomodation to have declared that they do not need lifeguard supervision.
6. Guests not following the above mentioned rules in any way regarding the use of swimming pools are waiving their rights to claim any sort of damages by the Accomodation.

4.9 Internet Service

1. Internet service for use by Guests is provided “as is” by an internet service provider, therefore Guests are not guaranteed speed of internet access nor the continued use of internet access. The use of the internet service is not in any way designed for the conduct of business, and its scope is for personal use only.
2. The Accomodation may restrict use of the internet service if it is found that Guests are abusing the service. Abuse may include indicatively and not restrictively include, the downloading of single files over 1 TB per 8 hours, attempting to hack network infrastructure of the Accomodation and/or attempting to access other Guests private devices through the Accomodation network.
3. Use of the internet service is construed as a waiver of any responsibility of the Accomodation.
4. The Accomodation does not assume any responsibility from the use of the internet service regarding data security or privacy.
5. For posts on internet media (including but not limited to: blogs, Facebook, Twitter, Instagram et.al) it is forbidden to use distinctive markings of the Accomodation in a way that may be misconstrued that the Guest is affiliated in any way with the Accomodation.
6. Guests may not make defamatory statements on internet media for the Accomodation or the Accomodation, and/or Accomodation Personnel.

4.10 Parking

1. Though the Guest may be offered a parking space in the Accomodation oper car park, this shall not form a contract for its safe keeping.
2. Accomodation bears no liability for any damages caused by other Guests’ willful or negligent behaviour when driving inside the parking lot.

4.11 Due to privacy and security reasons, Guests are not allowed to use portable helicopter cameras or drones inside the premises of the Accomodation.

4.12 Hosting

1. Unless Hotelier allows it, the Guest is prohibited from hosting persons in the Accomodation Unit other of those he/she has declared at check-in.

5. General Liability

Disclaimer The Accomodation and its vicarious agents shall, in accordance with statutory provisions, be liable for damages towards the Guest arising only from willful or grossly negligent behaviour. The same shall apply to damages to life, limb or health resulting from negligence. In cases of property and financial damages caused by negligence, Accomodation and its vicarious agents shall only be liable if and when a fundamental contractual obligation been breached, however such liability shall be limited to foreseeable and contractually typical damages when the contract was entered into and anyhow are not exceeding the amount charged by the Accomodation for accommodation; fundamental contractual duties being such, the fulfilment of which is substantial to the contract, and on which the customer may depend. Should any faults or shortcomings arise in the services provided by the Accomodation, the Accomodation will make every effort to correct this if the customer has brought these to its attention or made his objections promptly known. The Guest is obliged to make reasonable effort to rectify any fault or minimize any possible loss or damage, and to bring any faults or damage immediately to the Accomodation’s attention. In any case, the responsibility of the Accommodation is limited up to the value of the stay.

5.1. If the Accomodation does not insist on strict performance of the T&C or if the Accomodation does not exercise or delays to exercise any rights or remedies available, this will not constitute a waiver of such rights and remedies or a modification of the T&C.
5.2. Neither party will be liable to the other party in the event of a breach of its obligations resulting from an event of Force Majeure. It is expressly agreed that Force Majeure suspends, for the parties, the execution of their reciprocal obligations and that each party shall bear the burden of the resulting costs.

6. Damages caused

6.1. Guests must take all reasonable precautions to avoid damage or interference with any property belonging to the Accomodation. The Guest is liable for all inventory losses and damages caused by misuse, carelessness or negligence. Guests are requested to bring any damages to Accomodation property to the Accomodation’s immediate attention by notifying Personnel. Malicious, wilful, or negligent damage or interference to Accomodation property will be regarded as a breach of the present T&C and the Accomodation reserves the right to terminate the Guest’s stay, withhold the deposit and / or charge the EMoP on file for the restitution of the damages.
6.2. For any damage caused to property owned by other Guests, or Personnel by Guests, the Accomodation reserves the right to seek damages if it is forced to restitute them. The Accomodation will contact the Guest to recover the costs for any repair, replacement or specialist cleaning necessary.

7. Contracted Services

Several services are being provided to Guests by third-parties indicated by the Accomodation but not directly by the Accomodation (herein after “External Contractor”). Such services may indicatively but not restrictively include: transportation services (private taxis), excursions. The External Contractors are not in any way affiliated to or mandated by the Accomodation so the Guest establish a direct contractual relationship. The Accomodation is acting only as authorized by the External Contractor for collecting the fees for the relevant service. Accomodation Guests using contracted services are waiving all responsibility of the Accomodation from any damages arising out of their use.

8. Property

8.1. The Accomodation reserves the right to charge Guests the cost of replacing any property owned by the Accomodation that is removed from the Accomodation by them without the Accomodation’s informed consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the Guest has departed, Accomodation reserves the right to make a charge to the Guests EMoP an invoice for the amount to the registered address.
8.2. The Accomodation assumes no liability for safekeeping of the Guest’s personal items, unless it is explicitly agreed upon in writing. The Accomodation is in no way liable for the loss of or damage to Guest’s personal items that is not directly caused by Accomodation’s or its Personnel’s acts or omissions.

9. Deposit for damages

The Accomodation may charge a deposit of up to ½ of the total rate paid (or to be paid) by the Guest to cover damages to the Accomodation. Upon check-out the Accomodation shall either return the sum within 15 days to the Guest (via the EMoP Accomodation) or may elect to counterbalance it for charges arising from the use of Accomodation or contracted services.

10. Personal Data

10.1. The use of a Video Surveillance system is in use in the entirety of the outdoor Accomodation premises for the safety of the Guests, Personnel and Accomodation property.
10.2. Surveillance records are kept for security purposes for up to 30 days in case of accident report.
10.3. Personal information (including but not limited to Name, Surname, email addresses, postal address, telephone numbers, Accompanying Person) of Guests may also be stored and used for marketing purposes by the Accomodation or other connected entities.
10.4. Please consult our Privacy Policy.

11. Final Provisions

11.1. Superimposed
These T&C regulate the stay of the Guest in the Accomodation. Therefore they are superimposed over any agreement the Guest has made with a third party, and the Guests waives all rights to seek compensation from third parties for issues that arise out of these T&C under which the Guest would be responsible.

11.2. Guest Grievance Resolution

1. For any Grievance that arises during their stay Guests ought to reach out to Personnel to resolve their Grievance.
2. If the Grievance is not resolved, then the Guest ought to reach out or request from Personnel to speak to a Manager for their Grievance.
3. If the Grievance is not resolved again, the Guest has the right to fill out a write Grievance Report and deliver it to the concierge or a manager. If that is not possible it ought to be sent electronically (via e-mail) with the Subject: “Grievance Report- (Surname, Name)” to the Accomodation’s official email address referred in the registration procedure.
4. If the above mentioned procedure is not followed, any grievances that are reported after the checkout date shall not be recognized as such by the Accomodation.

11.3. Nullity
If any individual term of these T&C is deemed void, the validity of the remaining provisions shall not be affected thereby.

11.4. Applicable Law and Competent Jurisdiction

1. Applicable Laws of Hellenic Republic (Greece) and relevant EU Legislation are to be applied for the present T&C.
2. For any disputes arising out of these T&C in connection with their total or partial validity, execution, compliance or resolution, competent courts shall be the Courts of Thessaloniki, Greece.

The T&C hereof were formulated with the advisory assistance of the AKTIUS Law Firm (Thessaloniki).